Policies

Grievance redressal

In compliance with the Consumer Protection (E Commerce) Rules, 2020 and the Information Technology Rules, 2021.

Effective 11 August 2026 · Last updated 11 August 2026

Reaching our grievance officer

ZenableMe has appointed a grievance officer based in JP Nagar, Bengaluru, Karnataka, India. The fastest way to reach the grievance officer is on WhatsApp, where your message is logged and acknowledged. You can also write to us by email at hello@zenableme.com.

Raise a grievance on WhatsApp

Our timelines

We acknowledge all grievances within 48 hours and resolve them within 30 days of receipt.

If you are not satisfied

  • National Consumer Helpline: toll free 1915, or consumerhelpline.gov.in
  • e Daakhil portal, National Consumer Disputes Redressal Commission, for formal consumer complaints
  • Data Protection Board of India, for data privacy grievances under DPDPA 2023

Questions about this policy? We answer on WhatsApp.

Message us on WhatsApp