Return and refund policy

1.1 Why we do not accept returns

Each piece is individually cleansed, charged and energetically prepared for the specific person who orders it. Because of this personalised attunement process, crystals and energy tools are treated as made to intention items, and we do not accept returns or exchanges once an order is dispatched, except as required by applicable law (see 1.3 below).

Please review product descriptions, intentions and sizing carefully before ordering. If you need guidance choosing the right piece, message us before checkout. We are glad to help you choose with intention rather than manage a return after the fact.

1.2 What this policy covers

• Crystal bracelets, malas and jewellery
• Crystal sets and healing tools
• Transformation decks and guidance cards
• Any product listed as energetically attuned or intention set

This policy does not apply to Tarot, Reiki, Family Constellation or Guidance sessions, which are governed by our session cancellation and rescheduling policy.

1.3 Exceptions required by law

In accordance with the Consumer Protection (E Commerce) Rules, 2020 (India), we will replace or refund an item if, upon delivery, it is:

• Physically damaged in transit
• Defective or materially different from what was ordered (wrong item, wrong intention, incorrect stones)
• Missing components listed in the product description
• Delivered significantly later than the stated delivery window, where such delay is not due to force majeure, customs delay or courier disruption beyond our control

A blanket no refund under any circumstance policy is not enforceable in India for defective, deficient or misdescribed goods, and this policy is drafted to comply with that requirement.

To claim under this exception

1. Record an unedited unboxing video from the moment of opening the courier package
2. Contact us within 48 hours of delivery on WhatsApp or by email at hello@zenableme.com with your order number, the unboxing video and photos of the issue
3. We will acknowledge your claim within 48 hours and resolve it within a reasonable period, consistent with RBI payment reversal timelines, typically within 14 days of approval

Approved claims are resolved via replacement where available, or refund to the original payment method.

1.4 Order cancellations

Orders may be cancelled free of charge only before dispatch. Once an order has been marked dispatched or in preparation for attunement, it cannot be cancelled, in line with the made to intention nature of each item. We do not charge cancellation fees for pre dispatch cancellations, and we will not impose cancellation charges on you that we would not equally bear if we cancelled the order ourselves.